Students are able to,
- name central concepts, theories and models of communication and conflict research (k1)
- explain their significance for selected private and professional contexts (k2)
- describe professional methods and techniques of conflict analysis, prevention and resolution (k1)
- analyze case studies using selected theoretical and methodological concepts of communication and conflict research (k3)
- test concepts in selected situations, analyze them self-reflectively and derive their relevance for their own actions (k4, k5)
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Students know
- Central terms, theoretical concepts and models of communication and conflict research
- Models of communication dynamics
- Methods and techniques of prevention and intervention in challenging social situations
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