... understand the objectives and methodological approach of process management and its influence on the digital transformation of companies.

... know the characteristics and types of processes and the process life cycle.

... know different forms of organizational and process optimization.

... can assess the possible applications of these approaches in practice - especially in a digital context.

... can apply methods and techniques of process optimization.

... can link process optimization with other management methods and approaches (TQM, ISO9000, ERP implementations).

... understand the aspects of business process optimization and can create and implement recommendations to this end.

• Process management
• Process and organizational optimization
• Innovation impulses of the digital transformation